Man With Van Gidea Park Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Gidea Park provides moving, delivery, collection, and related transport services to customers in the United Kingdom. By making a booking, confirming a quote, or allowing the service to begin, the customer agrees to be bound by these terms. These conditions are designed to be clear, fair, and practical, and they apply to all standard removals, man and van transport, item collection, and light commercial moving services provided under the Gidea Park man with van name.

For the purposes of these terms, “we”, “us”, and “our” refer to Man With Van Gidea Park, and “you” or “the customer” refers to the person, business, or organisation booking the service. A booking may relate to a single item, multiple items, house contents, office equipment, or other lawful goods. These terms should be read together with any written quote, booking confirmation, or service notes agreed before the job begins.

If any part of these terms is unclear, the customer should request clarification before the service starts. No variation of these terms is valid unless agreed in writing by an authorised representative of Man With Van Gidea Park. Any estimate, quotation, or suggested timescale is based on the information supplied by the customer and may change if the job details differ from those disclosed at the time of booking.

Booking Process

A booking with Man With Van Gidea Park is only confirmed once we have accepted the request and, where required, received the agreed deposit or advance payment. The customer must provide accurate information about the collection point, delivery point, access conditions, item sizes, approximate weight, number of helpers required, parking restrictions, and any special handling needs. The customer is responsible for ensuring that the information given is complete and truthful.

Bookings may be made for same-day, next-day, scheduled, or flexible transport, depending on availability. The confirmed service will be based on the agreed scope at the time of booking. If the customer changes the number of items, travel distance, floor level, access method, or timing after confirmation, we may revise the quote, the vehicle allocation, or the arrival window. In some cases, we may decline to proceed if the amended job is materially different from the original request.

It is the customer’s responsibility to ensure that items are ready for loading at the agreed time. Unless otherwise stated, packing, dismantling, wrapping, and reassembly are not included. Any request for additional labour, waiting time, multiple trips, or specialist handling may incur extra charges. The customer must also make sure that all goods are lawful to transport and that they are not prohibited, hazardous, or improperly packaged.

Payments

Payment terms will be confirmed at the time of booking or in the quotation. Unless agreed otherwise, payment is due on completion of the service and must be made using one of the accepted payment methods specified in advance. We may request a deposit, part-payment, or full payment before the service begins, especially for longer jobs, repeat bookings, or work requiring reserved vehicle time.

If payment is not made when due, we reserve the right to withhold delivery, pause work, retain goods where lawful, or charge interest and recovery costs to the extent permitted by law. Where the customer is a business, late payment may also attract statutory interest and compensation. Any bank charges, card processing reversals, chargebacks, or failed payment fees resulting from the customer’s actions may be charged back to the customer.

All prices are quoted in pounds sterling unless stated otherwise. Quotations are based on the information available at the time and may be adjusted for additional distance, waiting, congestion, parking charges, tolls, ferry costs, access difficulties, or other unexpected issues beyond our reasonable control. Unless expressly included, prices do not cover storage, disassembly, reassembly, packing materials, or disposal charges. Where a fixed price is given, it applies only to the agreed job description.

Cancellations and Changes

The customer may cancel or reschedule a booking by giving reasonable notice. If a booking is cancelled after the vehicle, crew, or related resources have been allocated, a cancellation fee may apply to cover lost time and costs incurred. For same-day or urgent bookings, the cancellation fee may be higher because the reserved slot cannot usually be reallocated. Any deposit paid may be non-refundable where the cancellation occurs too late or where we have already incurred costs.

We reserve the right to cancel or suspend a booking if the customer has provided misleading information, if the job would place our staff at risk, if access is unsafe, if items are prohibited, or if we are unable to perform the service due to events outside our control. In such cases, we may charge for reasonable costs already incurred, including travel and waiting time, where appropriate and lawful. If we need to change the booking time, vehicle type, or team size, we will seek to notify the customer as soon as practicable.

If the customer is not present at the agreed time and location, or if access is not available, we may treat this as a cancellation or failed attendance and charge accordingly. Delays caused by the customer may result in waiting-time fees or a revised service time. We will always aim to act reasonably and in good faith when applying any cancellation or change-related charge.

Liability and Customer Responsibilities

We will exercise reasonable care and skill in providing the service. However, our liability is limited to direct loss or damage caused by our proven negligence or breach of contract, subject to these terms and to the extent permitted by law. We are not liable for indirect, consequential, or economic losses such as lost profits, missed appointments, or business interruption, except where such exclusion is not permitted by law.

The customer must ensure that items are suitably packed, secured, and identified for transport unless we have expressly agreed to pack them. Fragile items, valuables, antiques, electronics, and sentimental goods should be disclosed before collection. We are not responsible for pre-existing damage, hidden defects, inadequate packaging, or deterioration caused by ordinary handling consistent with the nature of the goods. The customer remains responsible for obtaining any necessary permissions from landlords, building managers, neighbours, councils, or other third parties.

Any claim for loss or damage must be notified as soon as reasonably possible and, in any event, within a reasonable time after delivery or completion of the job. The customer must give us the opportunity to inspect the goods, the packaging, and any alleged damage. We may ask for photographs, purchase receipts, repair estimates, or other evidence before accepting responsibility. No item should be discarded, repaired, or altered before we have had a fair chance to assess the claim, unless this is necessary to prevent further loss or danger.

Our total liability for any one job shall not exceed the amount paid or payable for the relevant service, except where a higher limit is required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. These limitations are intended to reflect the practical nature of man and van services and to allocate risk fairly between the parties.

Waste Regulations and Prohibited Items

We do not operate as an unlicensed waste carrier unless we have expressly stated otherwise in writing. The customer must not use our service to dispose of controlled waste, hazardous waste, or any item that requires a specific licence, permit, or treatment unless this has been agreed in advance and handled in full compliance with the relevant regulations. Examples may include paint, chemicals, oils, asbestos, gas canisters, clinical waste, batteries, or electrical waste requiring special handling.

Where waste removal or disposal is included as part of an agreed job, the customer must accurately describe the nature and quantity of the items in advance. If items turn out to be waste rather than reusable goods, or if the waste type differs from the original description, we may refuse carriage, adjust the price, or require the customer to make alternative arrangements. The customer is responsible for confirming that any items handed over are lawful to transport and lawful to dispose of in the manner requested.

We may refuse to carry any item that is unsafe, illegal, offensive, excessively heavy, structurally unstable, or likely to contaminate the vehicle. This includes, without limitation, live animals, firearms, ammunition, stolen goods, drugs, perishable goods requiring specialist conditions, and any item that could endanger staff, the public, or property. If prohibited goods are discovered after loading has started, we may stop the job immediately and notify the customer of the reason.

Customers must also comply with the duty to make waste transfer and disposal arrangements lawfully. If documentary evidence, descriptions, or declarations are required for a job, the customer must provide them truthfully. Any fines, penalties, enforcement action, or third-party claims arising from inaccurate information supplied by the customer will be the customer’s responsibility, except where caused directly by our own unlawful conduct.

Service Conditions, Access, and Delays

To perform the service efficiently, the customer must provide safe and reasonable access to the collection and delivery locations. This includes suitable parking, entrance clearance, lift access information, gate codes, and any relevant restrictions. If access is limited, we may need to charge for extra labour or additional time. We are not responsible for delays caused by traffic, weather, road closures, breakdowns, accidents, security restrictions, or other matters outside our control.

If an event beyond our reasonable control prevents or materially delays performance, including severe weather, industrial action, government restrictions, or emergency situations, we may reschedule, suspend, or cancel the booking without liability for indirect loss. We will endeavour to complete the job as soon as reasonably possible. Where a partial service has already been provided, the customer will remain liable for the portion completed and any reasonable costs incurred.

The customer must be present or must nominate an authorised representative who can make decisions on site. Any instructions given by that person will be treated as instructions from the customer. We are entitled to rely on the apparent authority of anyone present who appears to be acting for the customer, unless we are told otherwise in advance.

General Terms

We may subcontract or assign any part of the service to a suitably qualified third party, but we will remain responsible for the service we have agreed to provide, subject to these terms. Any omission to enforce a term immediately does not mean that term has been waived. If any clause is found to be unenforceable, the remaining clauses will continue in full force and effect.

These terms, together with the booking confirmation and quotation, form the entire agreement between the parties relating to the service. The customer should keep a copy for their records. We may update these terms from time to time, but the version applicable to a booking will be the version in force at the time the booking was confirmed unless a later change is agreed in writing.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or the booking will be subject to the exclusive jurisdiction of the courts of England and Wales, except where another jurisdiction is required by mandatory law. The parties agree to act reasonably and attempt to resolve disagreements informally before commencing formal proceedings.