Man with Van Gidea Park Privacy Policy
This Privacy Policy explains how Man with Van Gidea Park collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Man with Van Gidea Park customers and service users in the Gidea Park area and any person who contacts us to enquire about or arrange our services.
Scope and Data Controller
Man with Van Gidea Park is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you engage with our services or contact us.
By using our services, contacting us, or otherwise providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We collect and process only the personal data that is necessary for us to provide our services, manage our business, and comply with legal obligations. The types of personal data we may collect include:
Identification and contact details, such as your full name, home or business address, service address, billing address, and preferred contact details.
Booking and service information, such as details of your requested move or transport job, property access details, inventory or description of items to be transported, dates and times of bookings, and special instructions you provide.
Communication records, such as information you provide when you contact us by phone, in writing, or through any contact form, as well as notes we make about your enquiry or booking.
Payment and transaction data, such as information relating to payments you make to us and invoices we issue. We do not store full card details when payments are processed through third-party payment providers.
Technical and usage information, where applicable, such as basic information about how you interact with our website or online content, including date and time of visits and pages viewed. This may be collected using cookies or similar technologies, where permitted by applicable law.
Lawful Bases for Processing
We process your personal data under the lawful bases set out in the UK General Data Protection Regulation and related data protection laws. The main lawful bases we rely on are:
Contract: We process personal data to take steps at your request before entering into a contract and to perform a contract with you. This includes handling enquiries, providing quotations, confirming bookings, and carrying out our moving or transport services.
Legal obligation: We may process personal data where necessary to comply with legal obligations, for example to maintain appropriate accounting and tax records or to respond to requests from public authorities where we are legally required to do so.
Legitimate interests: We may process personal data where it is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms. This can include managing our daily business operations, improving our services, preventing fraud, or handling and defending legal claims.
Consent: In some situations, we may rely on your consent, for example for certain types of marketing communications or the use of non-essential cookies. When we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data described above for the following purposes:
To respond to your enquiries and provide quotations for our services.
To set up, manage, and fulfil your bookings and provide our moving or transport services.
To communicate with you regarding your booking, including confirmations, changes, and service updates.
To manage billing, process payments, issue invoices, and handle queries related to payments or accounts.
To manage our relationship with you, including after-service follow up and handling any complaints or disputes.
To improve our services, operations, and customer experience, including through internal analysis and staff training.
To comply with our legal and regulatory obligations, including record-keeping and responding to lawful requests.
To protect our business, property, and rights, including through the prevention and detection of fraud, misuse, or criminal activity.
Data Sharing and Processors
We will only share your personal data when necessary for the purposes described in this Privacy Policy and in a manner consistent with data protection law. Categories of recipients may include:
Service providers acting as data processors who support our business operations, such as IT service providers, web hosting and maintenance providers, and payment processing providers. These processors are only permitted to process personal data on our instructions and must implement appropriate security measures.
Professional advisers such as accountants, legal advisers, or insurers, where this is necessary for the management of our business and the defence or exercise of legal claims.
Public authorities, regulators, or law enforcement agencies where we are required to disclose personal data by law or where disclosure is necessary to protect our rights, the rights of others, or for the prevention and detection of crime.
We do not sell your personal data to third parties.
International Data Transfers
Where we use service providers located outside the United Kingdom or European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place. These may include reliance on adequacy regulations, the use of standard contractual clauses, or equivalent protective measures to ensure that your personal data remains protected to a standard essentially equivalent to UK data protection law.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.
In general, we keep customer records and related booking information for a period that allows us to respond to queries, handle potential disputes, and comply with tax and accounting rules. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
The specific retention period may vary depending on the type of data, the nature of our interactions with you, and our legal obligations.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and processors who need it to perform their duties and ensuring they are subject to confidentiality obligations.
While we take reasonable steps to secure your personal data, no data transmission or storage system can be guaranteed to be completely secure. You are responsible for taking reasonable precautions to protect your own personal data when communicating with us.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations but generally include:
Right of access: You have the right to obtain confirmation as to whether we are processing your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request the correction of inaccurate personal data and the completion of incomplete information.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or assessing an objection you have raised.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is necessary for legal claims.
Right to data portability: In certain situations, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or service updates. When we make changes, we will revise the date of the most recent update and will apply the updated Privacy Policy from the date it is published.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data at Man with Van Gidea Park.
