Man with Van Gidea Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Gidea Park provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 Client means the person, firm, or organisation that requests or pays for the services.
1.2 We, us, our means Man with Van Gidea Park as the provider of the services.
1.3 Services means removal, man and van, collection, delivery, loading, unloading, packing assistance, furniture moves, and any related services agreed in writing.
1.4 Goods means the items, belongings, furniture, equipment, or other property that you ask us to move, handle, transport, or store.
1.5 Booking means a request for services that we have accepted and confirmed, including the agreed date, time, locations, and charges.
1.6 Working day means any day other than a Saturday, Sunday, or public holiday in England and Wales.
2. Scope of Services
2.1 We provide man and van and removal services, including local and regional moves, small house or flat removals, office moves, and single-item transport, subject to availability and these terms.
2.2 The exact scope of services, including number of operatives, size of vehicle, and any additional labour or packing help, will be agreed with you at the time of booking.
2.3 We reserve the right to refuse to move, handle, or transport any item that, in our reasonable opinion, is unsafe, illegal, hazardous, excessively heavy, or likely to cause damage or injury.
3. Booking Process
3.1 You may request a quotation by providing details of the property, locations, access, items to be moved, timing requirements, and any other relevant information.
3.2 Quotations are based on the information you supply. If that information is inaccurate or incomplete, we may adjust the quotation or charge additional fees to reflect the actual work required.
3.3 A booking is only confirmed once we have accepted your request and provided explicit confirmation of the date, time, and charges. Provisional quotes or availability checks do not constitute a confirmed booking.
3.4 We may require a deposit or partial pre-payment to secure your booking. Where a deposit is requested, your booking will not be confirmed until the deposit has been received and acknowledged.
3.5 You are responsible for ensuring that all contact details, addresses, parking requirements, and access arrangements are accurate and up to date at the time of booking and prior to the service date.
4. Access, Parking, and Your Responsibilities
4.1 You must ensure that suitable access is available at both collection and delivery addresses for the vehicle and our staff, including any necessary parking permits or permissions.
4.2 Any parking charges, fines, or penalties incurred due to insufficient or inappropriate parking arrangements, where this is beyond our control, may be added to your final bill.
4.3 You must ensure that the premises are safe and reasonably clear for our staff to work in, including stairways, corridors, and external paths.
4.4 You are responsible for preparing your goods for transport, which includes appropriate packing, securing loose items, and disconnecting any appliances, unless we have expressly agreed to provide packing or disconnection services.
4.5 You must not ask our staff to undertake any service or activity that is unsafe, illegal, or outside the normal scope of a man and van or removal service.
5. Pricing and Payments
5.1 Charges may be calculated on a time basis, a fixed price basis, or a combination of both, as confirmed at the time of booking.
5.2 Our charges may include, where applicable, labour, vehicle use, fuel, mileage, congestion charges, tolls, parking costs, stair or access surcharges, and waiting time.
5.3 Unless otherwise agreed in writing, payment is due on completion of the service on the day of the move. We may require payment in advance for certain bookings, long-distance work, or larger moves.
5.4 We reserve the right to withhold delivery of goods or cease work if payment is not made when due.
5.5 All prices are given in pounds sterling. If we are required to charge VAT or any other applicable tax, this will be clearly stated in advance where possible.
5.6 Where work exceeds the time or scope estimated due to circumstances beyond our control or due to incorrect information provided, additional charges will apply at the agreed hourly or supplementary rate.
6. Cancellations and Changes
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible by a reliable means of communication.
6.2 Cancellation charges may apply as follows, unless we agree otherwise:
a) Cancellation more than 7 working days before the booked date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.
b) Cancellation between 3 and 7 working days before the booked date: up to 50 percent of the quoted price may be charged.
c) Cancellation within 48 hours of the booked start time or failure to be present at the agreed time and place: up to 100 percent of the quoted price may be charged.
6.3 If you wish to change the date, time, or scope of the work, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation or additional charges.
6.4 We reserve the right to cancel or re-schedule a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or unsafe working conditions. In such cases we will offer a re-scheduled appointment or, if this is not possible, a refund of any pre-paid amount for the affected service.
7. Delays and Waiting Time
7.1 We aim to arrive at the agreed time, but occasional delays may occur due to traffic, accidents, or events outside our control. We will use reasonable efforts to keep you informed of any significant delay.
7.2 If the start or completion of the work is delayed because you are not ready, because access is restricted, or due to third-party actions, we may charge waiting time at our standard hourly rate.
7.3 We are not liable for any indirect loss, such as loss of earnings, business interruption, or missed appointments, arising from delays, unless expressly agreed in writing and subject to the limitations set out in these Terms and Conditions.
8. Items We Will Not Move
8.1 We do not accept any liability for and may refuse to move or handle the following types of items:
a) Illegal goods, stolen property, or items that it would be unlawful to possess or transport.
b) Hazardous, flammable, or explosive substances, including gas cylinders, paint, solvents, fuels, chemicals, or similar items.
c) Perishable goods or items that require special temperature control, unless agreed in writing.
d) Live animals, plants that are particularly fragile or regulated, or any form of livestock.
e) Valuables such as money, jewellery, watches, precious metals, important documents, or items of exceptional value, unless you have declared them, we have agreed in writing to handle them, and they are appropriately insured.
8.2 If such items are moved or transported without our knowledge or consent, this is done entirely at your risk and we accept no liability for loss, damage, or deterioration.
9. Packing, Protection, and Condition of Goods
9.1 Unless you have requested and we have agreed to provide packing services, you are responsible for ensuring that all goods are suitably packed, protected, and ready for transport.
9.2 Fragile items, glass, electronic equipment, and delicate furniture must be properly wrapped and protected. We are not liable for damage resulting from insufficient or inappropriate packing carried out by you or a third party.
9.3 We may use blankets, straps, and other standard protective materials as part of the service, but this does not remove your responsibility to ensure that items are properly prepared for the move.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling, loading, transporting, and unloading your goods.
10.2 Our liability for loss or damage to goods, where proven to be caused by our negligence or breach of contract, is limited to the lower of:
a) The actual cost of repair or replacement of the item; or
b) A maximum total amount per booking as stated in our current insurance or as otherwise notified to you in writing.
10.3 We are not liable for:
a) Loss or damage arising from inherent defects, wear and tear, or pre-existing damage.
b) Damage to items that were not adequately packed, were overfilled, or were structurally weakened.
c) Damage to or loss of items that we have specifically advised we cannot safely move.
d) Indirect or consequential losses, including loss of income, profit, or opportunity.
e) Loss or damage where the goods have been left unattended or where you, your representatives, or third parties are involved in the handling of goods.
10.4 Any loss or damage must be reported to us as soon as reasonably possible and, in any event, within 7 days of completion of the service. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the affected items.
11. Damage to Property or Premises
11.1 We will take reasonable care to avoid damage to premises, including floors, walls, door frames, and stairways.
11.2 We are not liable for damage to premises where:
a) The risk of damage was increased by poor access, narrow stairways, low ceilings, or structural defects; and
b) You have requested that we proceed with moving items despite our advice that such movement may cause damage.
11.3 If we cause damage to property due to negligence, our liability will be limited to the reasonable cost of repair, subject to you notifying us promptly and allowing us the opportunity to inspect and, where appropriate, arrange repairs.
12. Waste, Rubbish, and Disposal Regulations
12.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a household waste disposal service unless this has been expressly agreed as part of the booking.
12.2 We will not remove or dispose of waste, rubble, hazardous materials, or commercial refuse unless we have agreed to do so in advance and it is lawful and safe to do so.
12.3 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they do not include any prohibited or hazardous materials.
12.4 Additional charges may apply for disposal services, recycling, or any associated fees at waste transfer facilities.
13. Insurance
13.1 We maintain appropriate insurance cover in line with our services and legal requirements. Details of cover and applicable limits are available on request.
13.2 It is your responsibility to ensure that the value of your goods is adequately insured. You may wish to arrange additional cover for particularly valuable items or for the total value of your move.
14. Complaints
14.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so we can attempt to resolve it.
14.2 Formal complaints should be submitted within 14 days of completion of the service, giving full details of the issue, any loss or damage, and supporting information.
14.3 We will investigate complaints in a fair and timely manner and will aim to provide a response within a reasonable period.
15. Data Protection and Privacy
15.1 We collect and use personal information for the purpose of providing our services, processing bookings and payments, and communicating with you.
15.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your details to third parties and will only share information where necessary to carry out our services or where required by law.
16. Force Majeure
16.1 We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, civil unrest, or acts of government.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or the services provided.
18. Amendments
18.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our operating practices.
18.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time you make the booking, unless a later version is agreed by you in writing.
By requesting a quotation, confirming a booking, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
